THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY OF DIGITAL SHARIA PAWNSHOP ON CUSTOMER SATISFACTION

Abstract The purpose of this study was to determine the effect of service quality variables (X1) and brand equity (X2)¬†of digital sharia pawnshops on customer satisfaction in Yogyakarta sharia pawnshops. The research data collecting was through questionnaire method which was distributed to 42 pawnshop customers using purpose sampling method. The quantitative analysis includes validity, reliability… Continue reading THE EFFECT OF SERVICE QUALITY AND BRAND EQUITY OF DIGITAL SHARIA PAWNSHOP ON CUSTOMER SATISFACTION